Call us: (+64) 3 539-0090

Placing an Order with Skincarenz

Placing an Order with Skincarenz.com

How do a I place an order with Skincarenz.com?

  • You can place your order online, through the website or by calling us on the phone.
  • We do not accept mail order or postal orders.
  • We do accept PayPal 

 

Product Availability

What does Availability mean on the product page?

  • In Stock means a product is in stock and ready to ship
  • Out of Stock means that the product is not currently available and will return at some point.  You can email us and we will let you know when a particular product will be back in stock.
  • Discontinued Items; these items will be removed from the site and no longer available.

You can check the stock availability at any point by just emailing us about the product in question and we will be happy to get back to you.

GST, Taxes, Duties and Customs

Import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are seperate from Skincarenz.com's charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information. 

Customs sticker
Skincarenz.com is required by law to declare an accurate monetary value on all non-New Zealand shipments. We are unable to honour any requests to suppress the value of an order on the customs sticker. 

Do You charge tax / GST ?
A Goods Service Tax (GST) is applied to all items shipped to a New Zealand destination, as shown on the product information. The total GST charges will be calculated for you before you place your order.

For More information on Shipping, Custom Duties and Taxes please see our Shipping Help section here.

Payment Methods

Credit Cards: We currently accept Visa, Mastercard, American Express, JCB and Paypal.

Bank Transfer: This service is only available to New Zealand customers.

Checks (we do not accept Euro cheques): Please be sure to write your order number on the check. Orders will not be processed until the check clears with our bank. 

Our check payment address:
SilverFernz LTD
3 Cambria Street,
Nelson
7010
New Zealand.
 

Promotion and Discount Codes

Redeem your discount code or promotion code in the discount code box in your shopping cart.  You can only use one discount/promotion code per order.

Order Status

  • Pending: Your order has been accepted and will be processed shortly
  • Processing: Your order items are currently being gathered and packe readying them for shipping.  Your credit card has been fully charged at this stage.
  • Complete: Your order has been shipped.


Change or Cancel an Order

Changes
We try very hard to process and ship your order as qucikly as possible.  If you do have to make changes to your order please do so via email or phone as soon as you can.  Once your order has reached the complete stage of its process it can no longer be changed.

Cancel an Order
You can cancel your order at any time up until it has been shipped.  You will need to contact us via email or phone and we will attended to the cancellation for you.  If the order is still in the Pending stage your credit card will not have been charged, however is the order is in the Processing stage we will refund your credit card the entire amount of the order.  If the order is in the Complete stage you cannot cancel the order as it has already been shipped.

Privacy Statement

We are very serious about your privacy and the the security of our site.  We will not rent or sell your name, address, email address, credit card information or personal information to any third party. However, we must co-operate fully should a situation arise where we are required by law or legal process to provide information about a customer.  Please read our full privacy statement here.

Site Security

When you go ahead and make an online purchase with Skincarenz.com all your information is protected by one of the most trusted and used security systems on the net.

Skincarenz.com is protected by SSL (Secure Socket Layer) digital certificate which is the industry standard security system and is employed by millions of websites. This security protects and safeguards all your personal and credit card information.

Once you enter our checkout you will notice that the url http://www.skincarenz.com will change to https://www.skincarenz.com. This extra 's' means you have entered the secure area of our site. Also you will notice in the bottom right hand side of your browser a small lock will appear signalling that you are in a secure area. You can also click on this lock at any time and view the digitial certificate.

Our 100% trusted SSL digital certificate is issued to us by XRamp. They provide a high level of encryption that protects and encrypts your information for transmission over the internet.

We do not recommend that you ever put your credit card number or any other information that you deem to be sensitive in an unprotected email.