Call us: (+64) 3 539-0090

Shipping & Delivery

New Zealand Delivery

New Zealand orders over $50 get FREE DELIVERY, for orders below $50 the delivery charge is $7.00 (inc GST)

All orders delivered within New Zealand are via Courierpost or Post Haste Couriers.

All our New Zealand deliveries are Tracked and your will receive your tracking number via email as soon as your order has been dispatched.

PostHaste Deliveries

Deliveries via Posthaste are usually next day delivery, therefore if you order from us before 1pm you should have your order the next day (except weekends), if we have the items in stock, which we normally do.

This next day delivery does not include Rural deliveries, RD addresses, the delivery time to rural address is generally 2 to 3 working days from shipment.

For larger parcels we also use PostHaste Couriers. They do not offer a next day delivery on larger parcels so if you are in need of next day delivery on a large order it is best to contact us via email, info@skincarenz.com or phone 03-5390090.

The normal delivery time for Larger Parcels  with Posthaste couriers is 2 to 3 working days.

CourierPost Deliveries

We use CourierPost for delivery to PO Boxes, as they are the only courier service in New Zealand to offer this service.

CourierPost is not available for delivery of large parcels, unless organised with us in advance of an order being processed. We are happy to organise to have any order shipped via Courierpost for next day delivery, however it is best to contact us in advance to work out the costs. Please contact us via email, info@skincarenz.com or phone 03-5390090.

All our courierpost consignments are sent non-signature.

International orders:

All order sent internationally are via New Zealand Post International Airmail.

Shipping costs are based on the weight of the combined parcel. Your shipping costs will be displayed in your checkout before you purchase your items. You can get a shipping estimate at any time from a product page, just click on the "Shipping Estimate" button and select your country. You can getting a shipping estimate for just the product you are viewing or for the product including the other items in your shopping cart.

The shipping times range from 5 to 15 working days depending on the destination. The shipping times are from when your order is dispatched from our warehouse in New Zealand, you will get an email from us as soon as your order has shipped. Please see the table below for more exact shipping time estimates for your region.

Destination Delivery Time
Australia 4 -10 working days
South Pacific 5 -15 working days
USA, UK & Europe 5 -15 working days
Rest of the World 6 - 21 working days

Customs, Duties and Import Regulations

The above delivery time-frames make not allowance for orders which are held for inspection by the customs officials in your country. Customs import regulations vary from country to country and change from time to time. We cannot know all the customs regulations your country has in place and therefore it is up to you to ensure your country's import regulations allow for the the import of the items you are ordering.

SkincareNZ cannot be held liable for refund or replacement of any orders or costs arising which are a result of import regulations by your country, SkincareNZ cannot be held responsible for any refund, replacement or coasts associated with the confiscation of goods by your countries customs officials or any other government body.

Any duties or taxes which are imposed on the items by your countries customs is beyond our control or influence and is your responsibility. If however any order is returned, in a re-saleable condition, to SkincareNZ by the customs officials in that country we will refund the cost of the items, less any and all shipping costs incurred by SkincareNZ

Returns

Please refer to our returns page for full information on the returns process.