Welcome to SkincareNZ.com Help

Here at SkincareNZ.com we are committed to ensuring your shopping experience is as easy as possible. In the help section below we have tried to make it easier for you to get the answers to your questions.

If the information below does not answer your queries please feel free to contact us via phone, fax or email. You can find this information by going to the Contact SkincareNZ page, the link to which is located at the top of each page.

Select from the Help Menu below:

Help Menu

• Shipping & Delivery
• About Us
• Returns & Replacements
• Ordering
• The Shopping Cart
• The Checkout Procedure
• Payment Methods
• Taxes and customs duties
• Corporate Gift Enquiries
• Security when Shopping
• Privacy Statement
• Changes to our Policy

About SkincareNZ.com

SkincareNZ.com are online retailers of Natural Skincare and beauty products from New Zealand. Located in Nelson, New Zealand, which is at the top of the south island of New Zealand. It is also one of the sunniest places in New Zealand.

We are always striving to find the best skincare and beauty products to bring to you, our customers.

We believe we stand apart from other stores in that we work hard at finding the best products at the best possible prices.

Our customer service is second to none, even if we do say so ourselves. We want your shopping and purchasing experince to be easy and enjoyable. Therefore if you have any suggesstions or comments we would love to hear from you, please use our Contact SkincareNZ page to let us know.

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Returns & Replacements

We want to to be happy with your purchases from SkincareNZ. However if you are not entirley satisfied with the purchases you make, we can offer you a full refund or of course a replacement item, whichever you prefer. Just return the item to us within 30 days of whe nyou recived it.

Unless the item is faulty or damaged the refund will NOT include shipping costs. The items must be returned in their original condition with no signs of wear or use and the refund will only be processed once the item has been checked by SkincareNZ.com.

Returning an Item

If you do wish to return an item please follow these instructions:

• If you believe there has been an error in the processing of your order just let us know within 7 days of receiving your order and we can instruct you how to proceed.
• If you recieve any items which is damaged or defective please report it to us within 30 days of recieving itcan be returned or exchanged at no cost to you, our customer. If you have recieved and damaged goods please let us know via telephone, fax or email, all of which can be found on our Contact SkincareNZ page.
• If you have recieved you order and are not entirley satisfied with it, you may return it to us for a refund minus shipping charegs. If you recieved free shipping on your order, the actual shipping charges may be deducted from your refund.
• Before returning an item to SkincareNZ.com please be sure to contact us beforehand. The best way to do this is via phone, fax or email, explain the situation to us and we will give you further instructions. Contact details can be found on the Contact SkincareNZ page.
• All items which are returned must be in an unopened and original state.
• When returning items to us please ensure you have either tracking or insurance on the return as SkincareNZ.com cannot be held responsible for lost or damaged items which are in transit back to us.
• If an items is returned beacause of a defect, damage or it is the incorrect products - shipping costs will be refunded.

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Ordering Online

Browse the site and Add Items to the cart

When you browse through our online store at SkincareNZ.com you will find many skincare and beauty products for sale. While browsing you can click on either the "Details" or "Add to Cart" buttons.

Clicking on the "Details" Button will bring you to the product detail page. This will allow you to find out more information about the selected product.

Clicking on the "Add to Cart" button will add the item to your shopping cart. If the product has no options, such as size or frangrance, it will be added to the cart, if however it does feature options you will be first directed to the product information page so you can select which options you desire.

In the product detail page for a product you will be given a larger photo of the products and more detailed information regarding the product itself. If after view the extra information you want to order the item, on the right hand side of the screen you will see a box called "Ready To Order?". This box is where options, if any, for the product can be selected and also the quantity you require and a "Add to Cart" button.

Once you add the item to your cart it will be stored there while you continue to browse the store or are ready to make your purchase.

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Inside the Shopping Cart

When you have completed browsing the store and adding products to your shopping cart, just click on the "Shopping Cart" link at the top of every page, ot the "Your Cart Has" link. Both of these links will direct you to the shopping cart.

Inside the shopping cart you will be able to carry out several tasks.

• You will be able to alter the quantity of items you wish to purchase, this is done by changing the number in the QTY box and then clicking the "Update" button.
• If you wish to Remove items from your Shopping cart, click on the "Delete" button. Note: This will remove the item from the cart not just one, if you just wish to reduce the quantity, please use the qty box above.
• You might wonder about the Discount Code box, it is only used when you have been given a Discount Code, either from SkincareNZ.com or one that has been featured as part of a SkincareNZ promotion. If you do have a Discount Code please enter it into the box provided and click on the "Update" button to apply the discount.
• If you wish to get an estime of shipping before proceeing use the Shipping Estimate button, this will allow you to estimate shipping costs before proceeding to your checkout. More information about the shipping estimate feature can be found here.
• The "Update" button will update any changes you have made in the shopping cart.
• The "Save" button will save your order so you can make your purchase in the future.
• Click the "Continue Shopping" button will bring you back to the store so you can continue to browse and purchase items.
• The "Checkout" button will take you to the checkout process where you can give you details and make payment for the items in your cart.

While in the Shopping Cart area you can add Gift Wrapping to you order. In the Gift Wrapping Service box, just type the message you want to appear on the card and then click the "Add to Cart" button and gift wrapping will be added to your order.

If you want Gift Wrapping please add it to your cart before clicking on the "Checkout" button.

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The Checkout Process

Once you are ready to purchase the items in your cart, click on the "Checkout" button in the shopping cart or click on the "Checkout" link on the top menu of the store.

You will be brought to a login page. If you are a New customer, those who have not purchased from us before, you should click on the "New Customers Click Here" button.

If you are a returning customers, if you have purchase from us before, you should enter their username and password in the boxes provided in order to login Note: If you have forgotten your password you should click on Forgot your Password? and enter your email address in the box provided and we will send the password to your email address.

New Customers

If you clicked the New Customer button, you will be brought to Step 1 of a 4 Step process.

Step 1.

Please enter all you personal details here.

This page is self explanitory. The Password box is any password you choose, this password will allow you to logon to Skincarenz in the future and you will not have to enter your personal information again.

Fill in your Billing Address details.

Please only fill out the Shipping Address details if you are sending the order to somewhere other than your billing address.

The Payment box has a choice of Mail-in, Fax-In or Credit Card, please select your prefered method.

Step 2.

On Step 2 you get to select you Shipping Method and also input your Credit Card details if you are intending to pay by credit card.

Please select one of the Shipping Methods by putting a tick in the circle beside your chosen method.

If you are intending to pay be credit card you will be greeted by a Payment Detail section, this section will not appear if you are paying by fax or mail.

Please enter the appropriate information in the boxes provided.

Plesae enter any comment you may have in the box provided for Additional Comments.

Step 3.

Verify Order Page, on this page you just need to review your order and make sure everything is correct, once you are sure everything is correct please click the "Submit Order" button. Once you click the "Submit Order" you order will be processed.

Step 4.

Step 4 is just a thank you page for your order, it also gives you all the details required to make payment by Mail or Fax, if that is what you had selected. Your order will now be processed.

Returning Customers

Once you logon on you will be brought to Step 1 of a 4 Step process.

Step 1.

All you personal details are here.

Please review them to enure they are correct and make any necessary changes.

Step 2.

On Step 2 you get to select you Shipping Method and also input your Credit Card details if you are intending to pay by credit card.

Please select one of the Shipping Methods by putting a tick in the circle beside your chosen method.

If you are intending to pay be credit card you will be greeted by a Payment Detail section, this section will not appear if you are paying by fax or mail.

Please enter the appropriate information in the boxes provided.

Plesae enter any comment you may have in the box provided for Additional Comments.

Step 3.

Verify Order Page, on this page you just need to review your order and make sure everything is correct, once you are sure everything is correct please click the "Submit Order" button. Once you click the "Submit Order" you order will be processed.

Step 4.

Step 4 is just a thank you page for your order, it also gives you all the details required to make payment by Mail or Fax, if that is what you had selected. Your order will now be processed.

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Payment Method

Credit Cards: We currently accept Visa, Mastercard, American Express and JCB.

Checks (we do not accept Euro cheques): Please be sure to write your order number on the check. Orders will not be processed until the check clears with our bank.

International Money orders (It must be an international money order in U.S. dollars):

Please be sure to write your order number on the money order.

Please make all checks/money orders payable to SilverFernz

Our check payment address:
SilverFernz LTD
3 Cambria Street,
The Wood,
Nelson
7010
New Zealand.

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Taxes and customs duties

Import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are separate from SkincareNZ.com's charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.

Customs sticker

SkincareNZ.com is required by law to declare an accurate monetary value on all non-New Zealand shipments. We are unable to honor any requests to suppress the value of an order on the customs sticker.

GST

A Goods Service Tax (GST) is applied to items shipped to a New Zealand destination, as shown on product place your order.

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Corporate Enquiries

For all corporate enquiries please email us.

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Security when Shopping

When you go ahead and make an online purchase with SkincareNZ.com all your information is protected by one of the most trusted and used security systems on the net.

SkincareNZ.com is protected by SSL (Secure Socket Layer) digital certificate which is the industry standard security system and is employed by millions of websites. This security protects and safeguards all your personal and credit card information.

Once you enter our checkout you will notice that the url http://www.SkincareNZ.com will change to https://www.skincarenz.com. This extra 's' means you have entered the secure area of our site. Also you will notice in the bottom right hand side of your browser a small lock will appear signalling that you are in a secure area. You can also click on this lock at any time and view the digitial certificate.

Our 100% trusted SSL digital certificate is issued to us by XRamp. They provide a high level of encryption that protects and encrypts your information for transmission over the internet.

We do not recommend that you ever put your credit card number or any other information that you deem to be sensitive in an unprotected email.

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Privacy Statement

We will not rent or sell your name, address, email address, credit card information or personal information to any third party. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

If you have purchased from our store or subscribed to one of our newsletters, we may occasionally update you via email of special opportunities. We may also contact you if you have entered one of our contests or sweepstakes. If you choose not to receive updates when you enter a contest or sweepstakes, it will not affect your chances of winning.

We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

If you have any questions regarding our privacy practices, please email us at info@Skincarenz.com.

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Changes to our Policy

Our Policy is intended to provide you with the safest and most secure shopping experience possible. Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Privacy Policy at any time without prior notice. If policy changes are substantial, we will notify our customers via email. Please periodically review our Privacy Policy for changes.

For your protection, all SkincareNZ.com employees are required to abide by SkincareNZ.com's Privacy Policy.

If you have any questions, or would like further clarification, please contact our Customer Service department at info@SkincareNZ.com.

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